At Nabo Sale, we are committed to providing high-quality products and exceptional customer service. Please read our Refund and Returns Policy carefully before making a purchase. By purchasing from us, you agree to abide by the terms outlined below.
1. No Return Policy: We do not accept returns or exchanges for any products purchased from Nabo Sale unless the product is damaged or defective upon receipt. We stand behind the quality of our products and strive to ensure that every item meets our high standards of craftsmanship.
2. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 1 days of receiving your order. To initiate the refund process, you must provide photographic evidence of the damage or defect, along with your order details.
3. Refund Process: a. Upon verification of the damage or defect, we will provide instructions for returning the product to us. Please do not return the item without contacting us first. Once we receive the returned product and verify the damage or defect, we will issue a full refund to the original form of payment within 7-10 business days. If the product is no longer available or cannot be replaced due to its handmade nature, we will offer a refund or store credit as per your preference.
4. Non-Refundable Items: Customized or personalized products are non-refundable unless they arrive damaged or defective. Clearance or sale items are final sale and cannot be returned or refunded.
5. Return Shipping Costs: We will cover the cost of return shipping for damaged or defective products. Please follow our instructions for returning the item to ensure a smooth process. If you choose to return a product for reasons other than damage or defect, you will be responsible for the return shipping costs.
6. Exceptions: We reserve the right to refuse refunds or returns if the product has been tampered with, used improperly, or damaged due to negligence. Refunds are issued at our discretion and are subject to review on a case-by-case basis.
7. Contact Us: If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with a damaged or defective product, please contact us at support@nabosale.com. Our customer service team is here to assist you and ensure your satisfaction.
8. Changes to Policy: We reserve the right to update or modify our Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
